These Terms & Conditions are between Visuals by Glenn Patrick and you (the user). Here are listed the terms and conditions you must agree to in order to use the list of products and/or services offered by Visuals by Glenn Patrick on this website (https://www.hostingbyglennpatrick.com).
Visuals by Glenn Patrick reserves the right to change these Terms & Conditions at any time without warning. We may do so regularly. Last updated 11th December 2020.
Account Registration – Visuals by Glenn Patrick will create an account on your behalf. By having us create your account you agree that you are of legal age. You agree that if you are handling the account on someone’s behalf that they are informed and also bind to the agreements listed on this page.
You are responsible to give us accurate and updated contact information, including email, at any given point that relates to creating your account or us being able to contact you about your account. We will create the necessary accounts for you to access our services upon request. You are responsible to keep those account information confidential and protected on your end after we have issued them to you.
Ownership of Website and Domain – Your company owns all rights to the finished website and domain name once the bill is completely paid. If your company grants Visuals by Glenn Patrick permission to purchase your domain name on your behalf there will be a service fee. The client is responsible to pay their domain renewal fee in time to ensure that they don’t lose ownership of the domain
Domain Registration – Visuals by Glenn Patrick will register and handle your domain name registration on your behalf if you chose to do so through us. Domain fees are paid yearly. The renewal date will be the 1st of the month on which the domain was registered each year. If your bill is not paid before the renewal date you are at risk of losing your domain name. Visuals by Glenn Patrick will be sure to remind you of upcoming renewals at least two weeks before. If you are not able to pay for your renewals on time you will be charged extra for us to keep your domain registered.
Hosting – Hosting fees are paid yearly. The renewal date will be either at the beginning of or the 15th of the month that your hosting plan was purchased each year. If your bill is not paid before the renewal date, your website is at risk of being taken down automatically. Visuals by Glenn Patrick will be sure to remind you of upcoming renewals at least two weeks before. If you are not able to pay for your renewals on time a $50 late fee will be charged. If renewal fees are not paid within two (2) months your site will be deleted from our servers.
Transfers – If you request that your domain or website be transferred to us we must have access to do a full backup from your current hosting account. Also, there is no guarantee for the full success and how long it will take to make the transfer as different hosting companies are structured differently and we may not be able to extract ALL the necessary data to make the transfer.
Visuals by Glenn Patrick Content – All content available on this website (designs, text, graphics, images, video, information, audio, and other files) are the property of Visuals by Glenn Patrick and may not be modified, copied, distributed, reproduced, republished, downloaded, displayed, posted, transmitted, sold or exploited for any purpose in any form or by any means.
User/Client Content – You may upload, store, publish, display, and distribute information, text, photos, videos, and other content on your website using our services. User Content refers to any content that you, as a user, all post on your website using our service. You are solely responsible for all User Content and activities conducted on your website using our services. You agree and ensure that you have all the right to or to use all User content on your website.
You also grant Visuals by Glenn Patrick a non-exclusive, royalty-free, worldwide right and license to use the User content as needed in order to provide our services to you. Visuals by Glenn Patrick does not have any right to User Content outside of this. Visuals by Glenn Patrick has no control or desire of control over User Content but reserves the right to remove any User Content added through our services if we believe it is in violation of any of our policies.
Intellectual Property Rights – Provided that the content and images sent in are yours or you have permission to use them, you agree to protect us from any claim by a third party that we’re using their intellectual property.
Visuals by Glenn Patrick as a Re-seller – Visuals by Glenn Patrick may act as a re-seller of certain services and has no control if there are changes to these services. We will do our part to address any issues or concerns if these services change.
Third-Party Websites – This website may contain links to other websites not controlled or owned by Visuals by Glenn Patrick. We are not responsible for any Third-Party Websites accessed through this website.
Website Security – If you are under one of our hosting plans then we assume the responsibility for your website’s security depending on the plan you choose. This includes, but is not limited to, keeping all passwords secured, keeping WordPress and plugins updated, and backing up your website. We will put all measures in place to keep it protected.
With that said, it is important to note that even so things can go wrong. Hackers and users with malicious intent are constantly evolving their tactics to cause harm. In any such case, you understand that Visuals by Glenn Patrick will do all that is necessary to keep you secure and /or get your website back up as soon as possible. You agree not to use it as an opportunity to cause problems between you and Visuals by Glenn Patrick in any way, shape, or form, but rather work with us to resolve the issue as smoothly as possible.
Monthly updates – Monthly updates apply to the main or one (1) website of your choice. The time mentioned on your selected plan for monthly updates expires at the end of each month. If you haven’t used up all your time for a specific month you cannot transfer the remaining time to the following month. If your monthly update requires more time than what is specified under your current plan then support fees will apply ($35 per hour).
SEO Services – Our SEO services are basic but can get the job done over time. Under the Small Business plan, we will optimize the home page (1) and under the Corporate Plan we will optimize up to three (3) pages.
Emails – The email services are under the control panel and uses their own app. The services are basic but do what it was designed to do, send and receive emails. If you want to redirect these emails to your Gmail or Yahoo Mail, please contact us. We will connect the main email for free. Any other emails after that will require a service fee.
Invoice Disputes – You have 60 days to dispute an invoice if you feel there is an issue or you have paid already. You must present proof of payment in the case of such claims.
Cancellation of Service – You have the right to cancel using our services through email or via phone call at any time once we are properly compensated for services used thus far. For both domain & hosting, you can request to cancel the services with us immediately and have us transfer your website to new hosting (at a service fee) or keep your current hosting plan until the year subscription is up.
Refunds – No refunds on domain registrations once your domain is registered by us on your behalf. You are eligible for a refund on hosting once we have not put in any time to create your account. If the process has started when you decide to cancel, you agree properly to compensate us for the amount of work done thus far. No refund on the hosting plan after the first (1) month.
Termination – Visuals by Glenn Patrick reserves the right to terminate your services with us, without warning, if you refuse to make payment for renewal of any of our services by the due date; if you are found to be in violation of any of our policies or illegal activity. There will be no refunds if you are found in violation of any of the above mentioned. WE MAY DELETE USER CONTENT, USER WEBSITE, AND DATA RELATED TO YOUR ACCOUNT AT THIS POINT.
Price Change – Visuals by Glenn Patrick reserves the right to change our prices for our services at any time for any reason.
Damages – Visuals by Glenn Patrick is experienced and has the capability to design & create a fully functioning website and will not be responsible for any damages caused to the website after it is tested, approved, and launched (in the case you have us handle your website creation). Be sure to follow instructions during the training section to avoid damaging your website in any form. The success of your website is bringing in profit is the sole responsibility of you the client through marketing, online ads, SEO, and any other means you see fit.
Third-Party Vendors – If you use a third-party vendor for your website beware that their policies may vary from Visuals by Glenn Patrick’s and we are not liable for any issues you may have with them. Visuals by Glenn Patrick is not responsible for any issues with any third-party services.
Refusal of Service – Visuals by Glenn Patrick does not promote hate, intolerance, pornography, animal exploitation, or any other unethical practice. Visuals by Glenn Patrick reserves the right to decline to do business with any client for any reason.
Disclaimer – Visuals by Glenn Patrick is not responsible for any damages your business may suffer. We offer no warranties for the services offered.
Backups and Data Loss – You use our services at your own risk. We backup your website on a regular basis according to the hosting plan chosen. You are solely responsible for all content and data on your website.
Acceptance of Terms -By doing business with Visuals by Glenn Patrick, you agree that you have read and understood the terms and conditions laid out on this page.